Data Protection

At E-Fly, we are committed to ensuring the highest standards of data protection for all users of our micromobility services across the GCC. Protecting your personal information is not just a legal obligation, but a core part of our responsibility to you.

Our Commitment

• We protect your personal data with strict security measures, including encryption, firewalls, and secure access controls.
• Access to your data is restricted to authorized staff only, and all employees receive regular training on data protection practices.
• We comply with applicable data protection and privacy regulations in the GCC and align our practices with international standards.

Data Security Practices

• Encryption: Sensitive data such as payment and authentication details are encrypted during storage and transmission.
• Access Control: Personal data is accessible only to staff who require it to perform their duties.
• Monitoring: Systems are monitored to prevent unauthorized access, misuse, or data loss.
• Retention: Data is retained only as long as necessary for service delivery or legal compliance.

User Assurance

We do not sell or trade your personal data. Any data shared with trusted third parties (such as payment processors or hosting providers) is done under strict confidentiality and security agreements.

Your Role in Protection

While we take every possible measure to safeguard your information, you also play an important role by:

• Keeping your login credentials confidential.
  Using updated software on your devices.
  Not sharing account details with others.

Contact Us

If you have any concerns about how your data is protected, please contact our Data Protection Team at:

E-Fly Data Protection Office

Email: [email protected]