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HELP CENTER
Application
I didn’t receive the verification OTP code. What should I do?
The app is not working properly. What can I do?
In which regions is the app available?
What devices does the app support?
What should I do if the camera is not working or the app cannot detect my location?
Rides
How do I start a ride?
How do I end a ride?
Can I pause my ride?
What if I can’t end my ride?
How can I use more than one vehicle on the same account?
Payment
What payment methods are accepted?
I got a double charge, how can I request a refund?
My wallet balance went negative, why?
How can I get a refund for the balance in my wallet?
Vehicles
What types of vehicles are available?
How do I unlock a vehicle?
What if the vehicle is damaged?
How far can I ride on one charge?
What happens if the vehicle runs out of battery?
Safety
Do I need to wear a helmet?
Are there speed limits?
Where can I ride?
What should I do in case of an accident?
How do you ensure vehicle safety?
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